Hotel IT Support in Boston, MA

Hotel IT Support in Boston, Backed by a Full IT Department

WNS supports Four Points by Sheraton Boston Newton with a help desk, user and email management, front desk and POS support, and monitored servers and workstations, backed by a full MSP.

20 minutes. No obligation. We'll discuss your property, current IT setup, and support gaps.

16+ YearsSupporting hotels
~40 DevicesMonitored at the Boston hotel
200+Tickets resolved in the last 12 months
24/7Emergency response
In Boston

The IT department behind Four Points by Sheraton Boston Newton

Hotel staff reach the WNS help desk for everyday issues, and WNS handles the systems that keep the front desk, restaurant, and back office running.

  • Help desk for front desk, sales, and management staff
  • Email and user account setup, changes, and password resets
  • Front desk computers, printers, credit card machines, and PIN pad software
  • POS support, adding a new PMS system, and night audit support
  • Server, hypervisor, and domain controller monitoring with alerts
  • Remote access setup for staff
Boston Harborwalk with the downtown skyline at dusk
What We Handle

IT support for Boston hotels

PMS, POS & hotel applications

Support for the systems behind the front desk, restaurant, and back office.

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Guest Wi-Fi & gateways

Guest Internet access, bandwidth management, and gateway replacement with NetConcierge.

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Network & Wi-Fi engineering

Design, capacity planning, carrier management, and onsite execution.

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Cybersecurity

NetworkShield DNS protection and security for hotel staff and guest networks.

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Cabling & infrastructure

Structured cabling for renovations, moves, and new rooms.

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24/7 IT service desk

A help desk and emergency line for the issues that cannot wait.

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See all hotel IT support services · See all coverage areas

FAQ

Questions Boston hotels ask

Does WNS support hotels in Boston?

Yes. WNS supports Four Points by Sheraton Boston Newton with help desk support, user and email management, front desk and POS support, PMS system changes, and server monitoring.

How is IT support delivered in Boston?

Depending on the property and the service requirement, WNS can provide remote helpdesk and engineering, scheduled on-site coverage, or project-based on-site work. Emergency support is available 24/7.

Can you help with a guest Wi-Fi gateway renewal at a Boston hotel?

Yes. If your gateway renewal is due, NetConcierge compares about three years of renewals against a new gateway, installed. Send us your renewal quote and we will run the numbers.

Option 1

Book Your 20-Minute Consultation

Pick a time that works and we'll walk through your property, current IT setup, and where the gaps are — no obligation.

Schedule a Consultation →

Option 2

Request Information

Not ready to talk yet? Send us a few details and we'll follow up.

Free 3-Minute Hotel IT Health Check Hotel IT Health Check