Managed IT Services · Philadelphia & Beyond

IT Support Built for Hotels and Multi-Site Organizations

Good Enough Is Never Enough.

A full-service MSP with deep hospitality expertise, low-friction, complete IT team behind your organization — helpdesk, scheduled on-site technicians, network engineers, cybersecurity, project management, and 24/7 emergency support.

Since 2001Business IT experience
16+ YearsHospitality IT experience
24/7Emergency support
1–4 Days/WeekScheduled on-site support
How We're Different

Scheduled on-site support — 1 to 4 full days a week

Most IT companies support you from a call center and show up only after something breaks. We're different: your on-site technician is backed by our entire team — helpdesk, network engineers, and 24/7 monitoring — so you get a complete IT department, not just one person showing up. Same familiar face on your schedule, full department behind them.

Build Your Schedule

What on-site days get you

  • A technician who knows your people, property, and systems by name
  • Issues addressed on-site without waiting for a separate field-service dispatch
  • Proactive walk-throughs, maintenance, and hardware checks every visit
  • A schedule that scales from 1 to 4 full days per week as needs change

When WNS owns the project, it gets done.

We make the call.
The technical one.

If it’s technical, we make the call and own it. If it’s yours — cost, brand, guest experience — we tell you what we’d do and why, in one note.

  • Not a chain of “please advise” emails
  • You always know what we’re doing, in real time
  • One clear recommendation, not a menu of bad options
See Managed IT

Then we make the call.
The vendor one.

A manager shouldn’t sit on a half-finished project, chase the vendor, and hear “we’re waiting on the email we sent you.”

  • We get on the phone with POS, PMS, locks, cameras, and internet ourselves
  • We answer those emails, book their engineers, and chase their tickets
  • If someone is running behind, you hear it from us before the window closes — not after you ask
  • We time site visits around how the property actually runs
Our Mission

To reduce the stress associated with the uncertainties of technology.

We know how frustrating it is to hunt down a support number just to be told to use the website instead — so we don't do that. We don't look for reasons not to help; we look for ways to make it work, drawing on what we already know about your systems so you're never stuck repeating yourself. Making this easy for you is the whole point.

Relaxed professional leaning back at his desk, stress-free
Cyber Insurance

We'll fill out the cyber insurance application with you.

Carriers now want proof of multi-factor authentication, tested backups, and endpoint protection — and you're the one signing the form that says you have them. We'll go through the questionnaire with you line by line, tell you which answers are true today, and fix what isn't before you sign.

See How It Works What carriers ask, and where people get stuck
What We Do

One accountable partner for all of it

Hotel guest checking in at the front desk

Hotel IT Support

Network solutions that meet brand standards, support mission-critical operations, and integrate flawlessly with PMS, POS, and third-party systems.

See Hotel IT Support →
Security analyst reviewing threat data across dual monitors

Cybersecurity & NetworkShield

Layered protection for your people and data — from managed security packages to our NetworkShield DNS filtering service.

See Cybersecurity & NetworkShield →
Managed IT services concept with cloud, security, and monitoring icons

Managed IT Services

Flat-rate managed IT: unlimited remote support, 24/7 monitoring, patching, and a responsive helpdesk your team will actually like.

See Managed IT Services →
Technician installing structured cabling above a ceiling grid

Structured Cabling

Certified data, voice, and network cabling installs — built to code and documented, so your infrastructure just works.

See Structured Cabling →
Technician processing IT hardware for secure decommissioning and recycling

IT Asset Logistics

Secure asset removal, decommissioning, and white-glove IT equipment transport — handled by people who understand hardware.

See IT Asset Logistics →
Technicians repairing a desktop computer on site

Emergency IT Support

Ransomware, outages, or network failures — 24/7/365 emergency response in Philadelphia and State College, PA.

See Emergency IT Support →
Featured Hospitality Case Study

Five Hotels. One Local Technician. One IT Strategy.

See how World Network Systems supports Scholar Hotels across five State College properties with rotating on-site coverage, Microsoft 365 management, Toast POS, Wi-Fi, vendor coordination, and biweekly technology leadership.

Read the Scholar Hotels Case Study

State College at a Glance

  • 5 Scholar Hotels properties supported
  • 1 local WNS technician rotating among the hotels
  • Approximately 154 Microsoft 365 licenses managed
  • Scheduled support at the two larger properties
  • Biweekly outsourced CTO meetings with hotel GMs
Reviews

What our clients say

"I would give a 6 out of 5 — awesome! I love World Network Systems!"

R. D'Alonzo, The Lincoln Center

"I just wanted to recognize Shannon for all he has done for us over the last month. It has been great having him here — he is very responsive too!"

A. Houser, The Penn Stater Hotel

"The service was excellent and everything is fixed and working. Thank you all so much. Appreciate you all."

A. Waritay, Bebashi

"I rate the service as 5 – Excellent. Always very helpful and consistently available whenever I need assistance. No matter the issue, it's resolved promptly."

G. Lucchetti, Four Points Boston

"I would give the service a 5. It was resolved quickly without any issues. Thanks!"

C. Fitch, The Lincoln Center
Products We Deploy

The equipment behind the networks we build

We design and support around proven enterprise hardware, chosen for the job rather than the margin.

Ubiquiti
Cisco
Aruba
Nomadix
WatchGuard
Dell
HP
Cambium Networks
Polycom
Yealink

Ready for IT support that actually cares?

Call us or request a consultation — we respond fast.

Contact Us (215) 701-8152
Free 3-Minute Hotel IT Health Check Hotel IT Health Check