We show your guests and staff the professionalism your brand is known for — because we represent you.
You need to win for us to win — so we make sure you win. Customer service isn't separate from our brand — it's part of it, the same way it's part of yours. That's why we bring the same spirit of service to your technology that your team brings to every guest.
For more than 16 years, we've partnered with hotel management groups on every aspect of technology — from the front desk to the back office. Our team currently supports properties in Philadelphia, PA; State College, PA; York, PA; Mount Laurel, NJ; Atlanta, GA; Boston, MA; Radford, VA; Morgantown, WV; Indianapolis, IN; New York City; and Annapolis, MD.
From the front desk to the back office, hotel technology touches more systems than most IT companies want to deal with. We don't avoid it — it's what we do.
We support the hotel systems that keep the front desk and back office moving, including Oracle OPERA, HotelKey, Visual Matrix, and Lightspeed. Our team recently completed a PMS conversion for a hotel in Atlanta.
We install, migrate, and support hotel and restaurant POS environments including Oracle MICROS, Simphony, and Toast.
Reliable guest Wi-Fi starts with a well-designed network. We survey, design, deploy, and support enterprise wireless environments for guest rooms, meeting spaces, restaurants, and back-office operations.
We manage the infrastructure behind your hotel — firewalls, switches, VLANs, servers, wireless, ISP connectivity, and the network paths your PMS, POS, payment, and guest systems rely on.
We support hotel door-lock and access platforms including Dormakaba Saflok, Ambiance, and mobile-key environments, with a focus on reliable network and PMS integration.
We support payment terminals, gateways, interface servers, and related network components used by hospitality payment platforms including Elavon, FCC Servers, Oracle Payments, and FreedomPay.
We manage the connections that allow hotel systems to talk to one another — PMS, POS, door locks, payments, accounting, and other third-party applications.
We design, install, and support hotel surveillance systems with reliable network connectivity, storage, remote access, and monitoring.
Renovating the lobby? We've handled temporary front-desk moves for hotels ready for it — workstations, POS, key card encoders, and VoIP phones set up at the temporary location and moved back without a gap in guest service.
A hotel isn't a collection of independent technology systems. Your PMS talks to payments. Your PMS talks to door locks. Your POS talks to payments. Guest Wi-Fi depends on the network. Mobile key depends on network connectivity. Cameras depend on switching and storage. Your interfaces connect everything together.
When something fails, determining which vendor owns the problem can take longer than fixing it. That's where WNS comes in.
You don't have to figure out whose problem it is. Tell us what's happening. We'll figure that out.
Your GM shouldn't have to become the IT manager.
We schedule a dedicated technician on property — one, two, three, or four full days a week — not just a remote helpdesk. Guest-impacting issues get fixed the moment they surface, and your PMS, POS, Wi-Fi, and back office get proactive attention every visit.
Having local support matters. But sometimes a project needs more than whoever happens to be nearby. WNS combines local technicians, our own engineering team, and traveling WNS technicians to put the right person on the job. When a property needs a major installation, opening, conversion, migration, infrastructure upgrade, or other hands-on project, we send members of our team directly to the site.
Our team travels for projects such as:
For ongoing support, we can establish local coverage. For specialized projects, we bring the expertise to you.
Local when it makes sense. WNS onsite when it matters.
You shouldn't have to find a different IT company every time you open, acquire, renovate, or convert a property in another city.
Call WNS. We'll figure out who needs to be there.
There are dozens of technology decisions that have to come together before the property is ready. WNS helps coordinate all of them. We work with ownership, management, the brand, contractors, and technology vendors from planning through opening day.
The people who help build the environment can continue supporting it after the project is finished. No handoff from one project company to another support company.
Plan It. Build It. Open It. Support It.
For multi-property clients, WNS can meet regularly with general managers, operations leadership, and ownership to review open projects, infrastructure risks, vendor issues, capacity, upcoming technology changes, and capital needs.
We help hotel management groups standardize technology across properties while still accommodating differences between brands, buildings, and systems.
Corporate / Management Company
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WNS Technology Leadership
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Property A | Property B | Property C | Property D | Property E
Local technicians + traveling project technicians + remote engineering + centralized standards
See how World Network Systems supports Scholar Hotels across five State College properties with rotating on-site coverage, Microsoft 365 management, Toast POS, Wi-Fi, vendor coordination, and biweekly technology leadership.
Ready to raise your property's IT standard? Let's talk.
