Keep your front desk connected, your staff productive, and your hotel technology supported. World Network Systems provides remote and onsite IT support—from everyday computer and email issues to network upgrades, Wi-Fi troubleshooting, and renovations.
Based in Bala Cynwyd, right on the Philadelphia border, WNS provides remote and onsite IT support for hotels throughout Greater Philadelphia and South Jersey.
Your property gets access to help desk technicians and network engineers, with 24/7 emergency support.
20 minutes. No obligation. We'll discuss your property, current IT setup, and support gaps.
WNS has supported hotels across Greater Philadelphia and South Jersey, from everyday help desk requests to cameras, networks, cabling, and front desk moves.
Philadelphia, PA
Philadelphia, PA
Center City, Philadelphia, PA
Newtown Square, PA
Newtown Square, PA
Berwyn, PA
Mount Laurel, South Jersey
Hotel and brand names identify properties WNS has supported and belong to their respective owners. No brand endorsement or certification is implied.
Hotel staff reach the WNS help desk for everyday issues, and WNS handles the projects that come with running a hotel, from a new camera to a front desk move.
See how Hotel Managed IT works, or read our guide to what managed IT does for a hotel.
The hotel was renovating and needed its front desk equipment and point-of-sale terminals relocated within the building, and later returned to their original location.
A WNS technician visited the site to scope the move, then relocated the front desk equipment in phases, including phones, computers, monitors, key encoders, printers, and credit card machines. WNS set up and tested front desk operations after the move and moved a point-of-sale (Micros) terminal from the bar to the kitchen. When the hotel was ready, WNS moved the front desk POS equipment back to its original location.
Front desk operations, including key making, check-in, and online access, were tested after the move, and the hotel confirmed the move back to the original location was complete.
More hotel projects: Five hotels, one local technician in State College · High-density Wi-Fi for a York, PA hotel
We troubleshoot the computers, network connections, and supporting infrastructure behind hotel applications, and coordinate with PMS, POS, and brand support vendors when their involvement is needed.
Troubleshooting, bandwidth management, and gateway replacement to support reliable guest Internet access.
Network design, wireless coverage planning, switch and firewall work, and coordination with Internet providers.
Layered security for hotel staff and guest networks. Depending on the property, this can include managed firewalls, DNS filtering with NetworkShield, endpoint protection, email security, multi-factor sign-in, and backups.
Structured cabling, network connections, and infrastructure work for renovations, equipment moves, and property upgrades.
An emergency support line for urgent hotel technology issues outside normal business hours, with remote troubleshooting and onsite coordination as needed. Emergency support is available 24 hours a day at (215) 701-8152. Everyday help desk support is available Monday through Friday, 8 AM to 6 PM.
See all hotel IT support services · Hotel Managed IT · See all coverage areas
Yes. Your brand and your PMS, POS, and other application vendors keep supporting their own systems, and WNS does not replace required brand support. WNS supports the computers, network connections, and infrastructure around those systems, and coordinates with brand and vendor support when their involvement is needed. See what managed IT does for a hotel.
Yes. We begin by learning your environment, including administrative access, existing documentation, equipment, and vendor contacts, and we agree with you on how support will be handed over. The right approach depends on your property and your current provider, and we can't promise a transition with no disruption, so we plan it with you in advance. A 20-minute call is a good place to start.
Yes. Ongoing support through Hotel Managed IT includes a help desk, network engineers, vendor coordination, and a familiar technician onsite on a set schedule, one to four full days a week. We also take on individual projects such as network upgrades, cabling, equipment moves, and renovation support.
Contact the help desk (Monday through Friday, 8 AM to 6 PM) or, for urgent issues at any other time, call the 24-hour emergency line at (215) 701-8152. We assess the problem, start with remote troubleshooting where it can help, and arrange onsite work when it is needed, through your scheduled technician or a dispatched technician or engineer. Arrival times depend on the issue, the property, and your support arrangement, so we don't promise a standard time here.
Yes. Hotel Managed IT supports multiple properties. For example, WNS supports five Scholar Hotels properties in State College with a rotating technician, a shared help desk and network engineers, Microsoft 365 management, and biweekly technology meetings with the hotel general managers. We work with property and management-company contacts. Read the State College case study.
It depends on the property's size, the equipment we support, the scope of work, how much onsite time you need, and your existing environment. Managed IT plans are flat-rate and built around the onsite days that fit your schedule. Tell us about your property and we will talk through the options. We don't publish rates on this page.
Pick a time that works and we'll walk through your property, current IT setup, and where the gaps are — no obligation.
Tell us a little about your property and what you need help with. We'll follow up to discuss your options.
