World Network Systems (WNS) is an MSP supporting a diverse client base that includes hospitality properties (hotels), nonprofits, and other multi-location organizations across several states. We're looking for a Tier 1/2 IT Support Technician to join our help desk team and serve as dedicated backup support for one of our senior field engineers, with room to grow into a permanent support role.
You'll provide remote IT support across a portfolio of client sites, handling day-to-day help desk tickets ranging from account management to hardware troubleshooting to light networking. This is a high-volume, high-variety role supporting dozens of active client accounts with diverse systems and needs.
Our hotel clients are a big part of that mix. See how we support them: hotel IT support services.
Most support is client-facing via email, so how you write matters as much as what you fix.
You decide what comes first across competing client needs.
Every ticket is documented clearly so anyone can pick up where you left off.
World Network Systems is a managed IT services provider headquartered in Bala Cynwyd, PA, serving hospitality, nonprofit, and education clients across Philadelphia, New Jersey, State College, Boston, Atlanta, and beyond.
Our team is small, which means your work matters and clients know your name. This role is dedicated backup support for one of our senior field engineers, with room to grow into a permanent support role.
Learn more about Hotel Managed IT and our service desk.
Email your resume to [email protected] with “Remote Hotel IT Support Technician” in the subject line.
In your email, tell us about your help desk or MSP experience and any hotel or hospitality systems you have supported. This position is open to candidates located in Costa Rica.
World Network Systems is an equal opportunity employer.
Remote Hotel IT Support Technician (Tier 1/2), Costa Rica.
