World Network Systems is seeking a Hotel IT Support Specialist to serve as the embedded IT presence for our hotel clients in the Greater Philadelphia area. This is not a break/fix dispatch role. You will own hotel client environments, manage ongoing relationships, and function as a trusted IT partner for the properties you serve.
The right candidate takes pride in knowing their clients' environments inside and out — not just fixing what breaks, but preventing problems before they happen.
You'll work alongside the same team that delivers hotel IT support and Hotel Managed IT across the country, with senior engineers behind you when something needs escalating.
This role is account-embedded, not ticket-dispatched. You will be the day-to-day IT presence for a defined set of WNS hotel clients. Expect to:
These qualities determine whether you'll thrive here.
You'll handle sensitive information, including account terminations, financial system access, and security incidents.
You manage your own ticket queue and client priorities without constant oversight.
You represent WNS directly at client hotels every day.
You log all work with enough detail for anyone to pick it up after you.
You know the difference between what you can resolve and what needs engineering.
Clients call you because they trust you, not just because you're assigned to them.
World Network Systems is a managed IT services provider headquartered in Bala Cynwyd, PA, serving nonprofit, education, and hospitality clients across Philadelphia, New Jersey, State College, Boston, Atlanta, and beyond.
Our team is small, which means your work matters and clients know your name.
See the hotel work you'd be supporting: hotel IT support in Philadelphia and five hotels, one local technician in State College.
Email your resume to [email protected] with “Hotel IT Support Specialist” in the subject line.
In your email, tell us about a client-facing escalation you handled — not just what you fixed, but how you communicated through it.
World Network Systems is an equal opportunity employer.
Full-time Hotel IT Support Specialist job in Philadelphia, PA.
